Doing it right: Jacksonville mayor’s plan to streamline permitting earns high marks

Mayor Donna Deegan’s newly unveiled 8-point plan to streamline Jacksonville’s civil plan review and permitting process is a masterclass in modern governance. It not only accelerates development timelines but also fosters transparency, collaboration, and innovation—qualities that many Florida cities, including Tallahassee, would do well to emulate.  

At the heart of Deegan’s initiative is a commitment to efficiency and responsiveness. By transferring the Development Services Division to the Public Works Department, the city has already eliminated bureaucratic silos that often stall progress. The plan’s embrace of digital tools — most notably the JaxEPICS permitting platform — has modernized the review process, reducing permit approval times from 100 days to just 40. This digital-first approach, coupled with the exploration of AI-driven comment analysis and an “Express Lane” for expedited reviews, positions Jacksonville as a forward-thinking city ready to meet the demands of rapid growth.  

Crucially, this transformation wasn’t crafted in a vacuum. Deegan’s administration actively engaged industry stakeholders, including the Northeast Florida Builders Association and the National Association of Industrial and Office Properties, to identify pain points and co-create solutions. This collaborative ethos ensures that reforms are grounded in real-world needs, fostering a sense of shared ownership and mutual benefit.  

Contrast this with Tallahassee’s development review process, which, despite some digital advancements, remains encumbered by complexity and delays. Developers in the capital city must navigate a labyrinth of approvals — from Land Use Compliance Certificates to concurrency applications and Natural Features Inventories — often resulting in protracted timelines and increased costs. A 2017 study by the DeVoe Moore Center highlighted these inefficiencies, noting that the average wait time for permits imposed significant opportunity costs on entrepreneurs.  

While Tallahassee has introduced electronic plan reviews and concurrent processing to streamline operations, these measures fall short of the comprehensive overhaul seen in Jacksonville. The absence of integrated platforms like JaxEPICS and limited stakeholder engagement means that systemic issues persist, hindering the city’s ability to attract and retain development projects.  

Jacksonville’s approach demonstrates that meaningful reform requires more than incremental changes; it demands visionary leadership, strategic investment in technology, and genuine collaboration with the private sector. By prioritizing these elements, Jacksonville has not only improved its permitting process but also signaled to businesses and residents alike that it is open for growth and innovation. 

For Tallahassee and other Florida cities grappling with development challenges, Jacksonville’s model offers a clear roadmap. Embracing digital transformation, breaking down bureaucratic barriers, and fostering public-private partnerships are not just best practices —t hey are imperatives for cities seeking to thrive in a competitive landscape. 

In an era where time is money and efficiency is paramount, Jacksonville has set a new standard for municipal excellence. It’s time for others to follow suit.